Support
Email us — we reply in Russian and English.
Common questions
How do I cancel the subscription?
Open RuStore → Subscriptions, choose KSTATI Premium and cancel it. Cancellation takes effect at the end of the paid period — Premium keeps working until then.
How do I restore a purchase?
Sign in to the same KSTATI account and tap “Restore purchase” on the Premium screen. If Premium is not back, email us with the account email and the payment date.
How do I delete my account?
In the app: Settings → Delete account. The account and all data are deleted without contacting support. If you cannot sign in, email us from the address the account is registered to.
What if the code does not arrive?
Check the Spam folder and the address, wait a couple of minutes and tap “Resend code”. If the email still does not arrive, write to us and we will help you sign in.
Write to us
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